{"id":291714,"date":"2014-09-11T16:44:34","date_gmt":"2014-09-11T15:44:34","guid":{"rendered":"https:\/\/wp-rocket.me\/?page_id=601"},"modified":"2022-02-04T18:51:02","modified_gmt":"2022-02-04T17:51:02","slug":"contact","status":"publish","type":"page","link":"https:\/\/wp-rocket.me\/contact\/","title":{"rendered":"Contact Us"},"content":{"rendered":"<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"has-text-align-center wp-block-heading\">Popular Questions<\/h2>\n\n<div class=\"wp-block-who-accordion schema-faq-section\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><h3 class=\"schema-faq-question\" itemprop=\"name\">Is there a trial version? What is your refund policy?<\/h3><div class=\"schema-faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>We do not have a trial version of WP Rocket, but we do have a 14 days money-back guarantee.<\/p>\n\n<p><a href=\"https:\/\/wp-rocket.me\/refund-policy\/\">See our refund policy<\/a><\/p><\/div><\/div><\/div>\n\n<div class=\"wp-block-who-accordion schema-faq-section\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><h3 class=\"schema-faq-question\" itemprop=\"name\">Can I get a discount?<\/h3><div class=\"schema-faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>We know you love coupons! Subscribe to our newsletter where we include all promotions and new releases: you will get an immediate 10% OFF coupon code for WP Rocket!<\/p>\n\n<p><a href=\"https:\/\/wp-rocket.me\/coupons\/\">Get a coupon<\/a><\/p><\/div><\/div><\/div>\n\n<div class=\"wp-block-who-accordion schema-faq-section\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><h3 class=\"schema-faq-question\" itemprop=\"name\">Is it a one time fee or do I have to pay every year?<\/h3><div class=\"schema-faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>When you purchase a WP Rocket license for the first time, you\u2019ll receive our technical support and plugin updates for 12 months. After this period, you\u2019re free to choose whether you wish to renew or not. If you choose not to renew, WP Rocket will keep working on your site but you won\u2019t be able to update it, nor receive support if you experience any issue.<\/p><\/div><\/div><\/div>\n\n<div class=\"wp-block-who-accordion schema-faq-section\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><h3 class=\"schema-faq-question\" itemprop=\"name\">Do you have lifetime licenses?<\/h3><div class=\"schema-faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>No, we do not have Lifetime Licenses. All our Licenses are valid for 12 months.<\/p>\n\n<p>Our Infinite License refers to the number of websites WP Rocket can be used on, but it still needs yearly renewal for continuous access to technical support and plugin updates.<\/p><\/div><\/div><\/div>\n\n<div class=\"wp-block-who-accordion schema-faq-section\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><h3 class=\"schema-faq-question\" itemprop=\"name\">Can I upgrade my license later?<\/h3><div class=\"schema-faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>Yes, you can upgrade your License if you wish to use WP Rocket on more websites, and you will only pay for the difference between the two plans. Please keep in mind that upgrading increases the number of websites you can use the plugin on, but it does not affect the expiration date.<\/p>\n\n<p><a href=\"https:\/\/docs.wp-rocket.me\/article\/13-upgrading-wp-rocket\">Learn more about upgrades<\/a><\/p><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-group alignfull has-gray-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"has-text-align-center wp-block-heading\">For Other Questions,<br>Send Us a Message!<\/h2>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,n){gform.removeHook(\"action\",o,n)},removeFilter:function(o,n,r){gform.removeHook(\"filter\",o,n,r)},addHook:function(o,n,r,t,i){null==gform.hooks[o][n]&&(gform.hooks[o][n]=[]);var 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#112337;--gf-ctrl-choice-size: var(--gf-ctrl-choice-size-md);--gf-ctrl-checkbox-check-size: var(--gf-ctrl-checkbox-check-size-md);--gf-ctrl-radio-check-size: var(--gf-ctrl-radio-check-size-md);--gf-ctrl-btn-font-size: var(--gf-ctrl-btn-font-size-md);--gf-ctrl-btn-padding-x: var(--gf-ctrl-btn-padding-x-md);--gf-ctrl-btn-size: var(--gf-ctrl-btn-size-md);--gf-ctrl-btn-border-color-secondary: #686e77;--gf-ctrl-file-btn-bg-color-hover: #EBEBEB;--gf-field-pg-steps-number-color: rgba(17, 35, 55, 0.8);}<\/style><div id='gf_2' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_2' id='gform_2'  action='\/wp-json\/wp\/v2\/pages\/291714#gf_2' data-formid='2' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_2' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_2_17\" class=\"gfield gfield--type-select field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_2_17\" ><label class='gfield_label gform-field-label' for='input_2_17'>Select a topic<\/label><div class='ginput_container ginput_container_select'><select name='input_17' id='input_2_17' class='large gfield_select'     aria-invalid=\"false\" ><option value='Pre-Sale Question' >Pre-Sale Question<\/option><option value='Billing \/ Account' >Billing \/ Account<\/option><option value='Compatibilities' >Compatibilities<\/option><option value='Feature Request' >Feature Request<\/option><option value='Partnership \/ Affiliate program' >Partnership \/ Affiliate program<\/option><option value='Refund' >Refund<\/option><option value='Technical Support' >Technical Support<\/option><option value='Other' >Other<\/option><\/select><\/div><\/li><li id=\"field_2_20\" class=\"gfield gfield--type-html gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_2_20\" ><div>\n\t\t\t\t\t\t\t<h3>Technical issues?<\/h3>\n\t\t\t\t\t\t\t<p class=\"has-normal-font-size\" >Our friendly and experienced Rocketeers are ready to assist you!\nIf you are already a customer with an active license, the quickest way to get help is to send us a support ticket.\n<\/p>\n\t\t\t\t\t\t\t<div class=\"wp-block-button is-style-underline\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/wp-rocket.me\/support\/\" target=\"_blank\" rel=\"noopener\" class=\"wp-block-button__link\" >Get Technical Support for WP Rocket<\/a>\n\t\t\t\t\t\t\t<\/div><\/li><li id=\"field_2_24\" class=\"gfield gfield--type-html gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_2_24\" ><div>\n\t\t\t\t\t\t\t<h3>14 Days Money Back Guarantee<\/h3>\n\t\t\t\t\t\t\t<p class=\"has-normal-font-size\">If the plugin doesn\u2019t meet your expectations, we will refund you within 14 days of your original purchase. You can ask for a refund by simply clicking the &#8220;Get Refunded&#8221; link in the billing section of your account. \n<\/p>\n<p class=\"has-normal-font-size\">Please watch our video to know how to get refunded by yourself:<\/p>\n<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/ekwd47b8ox.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\"><div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\"><div class=\"wistia_embed wistia_async_ekwd47b8ox videoFoam=true\" style=\"height:100%;position:relative;width:100%\"><div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%;\"><img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/ekwd47b8ox\/swatch\" style=\"filter:blur(5px);height:100%;object-fit:contain;width:100%;\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\" \/><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/li><li id=\"field_2_21\" class=\"gfield gfield--type-html gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_2_21\" ><div>\n\n\t\t\t\t\t\t\t<p class=\"has-normal-font-size\" >Let us know how we can improve!\n<\/p>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div><\/li><li id=\"field_2_22\" class=\"gfield gfield--type-html gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_2_22\" ><div>\nWP Rocket is compatible with the most popular themes and plugins. \nIn addition, WP Rocket is compatible with 99% of hosts.\n<p><a href=\"https:\/\/docs.wp-rocket.me\/article\/670-hosting-compatibility\" target=\"_blank\" rel=\"noopener\" >Explore hosting compatibilities<\/a><\/p>\n\t\t\t\t\t<div class=\"wp-block-spacer\" style=\"height: 20px;\"><\/div>\n\n\t\t\t\t\t\t\t<\/div><\/li><li id=\"field_2_23\" class=\"gfield gfield--type-html gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_2_23\" ><div>\nInterested in making money with WP Rocket? \nEarn a 20% commission for every sale you refer by recommending the most powerful caching plugin.<br>\n<p><a href=\"https:\/\/wp-rocket.me\/wp-rocket-affiliate-program\/\" target=\"_blank\" rel=\"noopener\" >Join Our Affiliate Program<\/a><\/p>\n\t\t\t\t\t<div class=\"wp-block-spacer\" style=\"height: 20px;\"><\/div>\n\n\t\t\t\t\t\t\t<\/div><\/li><li id=\"field_2_7\" class=\"gfield gfield--type-text gfield-first-name gfield-col gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_2_7\" ><label class='gfield_label gform-field-label' for='input_2_7'>First name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_2_7' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_2_8\" class=\"gfield gfield--type-text gfield-last-name gfield-col gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_2_8\" ><label class='gfield_label gform-field-label' for='input_2_8'>Last name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_2_8' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_2_4\" class=\"gfield gfield--type-email clearfix gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_2_4\" ><label class='gfield_label gform-field-label' for='input_2_4'>Email address<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_2_4' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_2_2\" class=\"gfield gfield--type-text clearfix gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_2_2\" ><label class='gfield_label gform-field-label' for='input_2_2'>Summary<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_2' id='input_2_2' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_2_15\" class=\"gfield gfield--type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_2_15\" ><div class='ginput_container ginput_container_text'><input name='input_15' id='input_2_15' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/li><li id=\"field_2_16\" class=\"gfield gfield--type-hidden gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_2_16\" ><div class='ginput_container ginput_container_text'><input name='input_16' id='input_2_16' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/li><li id=\"field_2_10\" class=\"gfield gfield--type-textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_2_10\" ><label class='gfield_label gform-field-label' for='input_2_10'>Message<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_10' id='input_2_10' class='textarea large'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_2_13\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield-gdpr-confirmation gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_2_13\" ><label class='gfield_label gform-field-label screen-reader-text gfield_label_before_complex' ><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_2_13'><li class='gchoice gchoice_2_13_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_13.1' type='checkbox'  value='GDPR Validated'  id='choice_2_13_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_2_13_1' id='label_2_13_1' class='gform-field-label gform-field-label--type-inline'>By submitting this form, I agree that the information entered will be used as part of the contact request.<span 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