{"id":3174434,"date":"2021-03-17T12:00:10","date_gmt":"2021-03-17T11:00:10","guid":{"rendered":"https:\/\/wp-rocket.me\/check-helpcenter-tips\/"},"modified":"2022-12-28T09:57:32","modified_gmt":"2022-12-28T08:57:32","slug":"check-helpcenter-tips","status":"publish","type":"page","link":"https:\/\/wp-rocket.me\/check-helpcenter-tips\/","title":{"rendered":"Tips for Getting Great Support"},"content":{"rendered":"

Support is a collaborative process – we share the common goal of wanting to solve your problem! The more clearly you can explain your issue, the faster and more effectively we can help you. \ud83d\ude42<\/p>

  1. Take screenshots of your problem and use a service like Dropbox, Jumpshare, Cloudapp or similar to send us links to the screenshots.<\/li>
  2. State your issue or question clearly. If there are multiple issues, separate them with bullet points or a list.<\/li>
  3. If your question is related to a speed test (GTmetrix, Pingdom etc), please share with us the URL of the report<\/em> you are viewing. This is much preferred to copy\/pasting results into the email or sending screenshots of the report.<\/li><\/ol>","protected":false},"excerpt":{"rendered":"

    Support is a collaborative process – we share the common goal of wanting to solve your problem! The more clearly you can explain your issue, the faster and more effectively we can help you. \ud83d\ude42 Take screenshots of your problem and use a service like Dropbox, Jumpshare, Cloudapp or similar to send us links to […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"kia_subtitle":"","footnotes":""},"class_list":["post-3174434","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nTips for Getting Great Support - WP Rocket<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wp-rocket.me\/check-helpcenter-tips\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tips for Getting Great Support - WP Rocket\" \/>\n<meta property=\"og:description\" content=\"Support is a collaborative process – we share the common goal of wanting to solve your problem! The more clearly you can explain your issue, the faster and more effectively we can help you. \ud83d\ude42 Take screenshots of your problem and use a service like Dropbox, Jumpshare, Cloudapp or similar to send us links to […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wp-rocket.me\/check-helpcenter-tips\/\" \/>\n<meta property=\"og:site_name\" content=\"WP Rocket\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/WP-Rocket\/631942253526829\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-28T08:57:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/wp-rocket.me\/wp-content\/uploads\/2024\/10\/1200x800-Featured-Image.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1365\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@wp_rocket\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/wp-rocket.me\/check-helpcenter-tips\/\",\"url\":\"https:\/\/wp-rocket.me\/check-helpcenter-tips\/\",\"name\":\"Tips for Getting Great Support - WP Rocket\",\"isPartOf\":{\"@id\":\"https:\/\/wp-rocket.me\/#website\"},\"datePublished\":\"2021-03-17T11:00:10+00:00\",\"dateModified\":\"2022-12-28T08:57:32+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/wp-rocket.me\/check-helpcenter-tips\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/wp-rocket.me\/check-helpcenter-tips\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/wp-rocket.me\/check-helpcenter-tips\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/wp-rocket.me\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Tips for Getting Great Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/wp-rocket.me\/#website\",\"url\":\"https:\/\/wp-rocket.me\/\",\"name\":\"WP Rocket\",\"description\":\"Plugin d'optimisation de sites WordPress\",\"publisher\":{\"@id\":\"https:\/\/wp-rocket.me\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/wp-rocket.me\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/wp-rocket.me\/#organization\",\"name\":\"WP Rocket\",\"url\":\"https:\/\/wp-rocket.me\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/wp-rocket.me\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/wp-rocket.me\/wp-content\/uploads\/1\/logo-wp-rocket-paypal-2.png\",\"contentUrl\":\"https:\/\/wp-rocket.me\/wp-content\/uploads\/1\/logo-wp-rocket-paypal-2.png\",\"width\":150,\"height\":41,\"caption\":\"WP Rocket\"},\"image\":{\"@id\":\"https:\/\/wp-rocket.me\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/pages\/WP-Rocket\/631942253526829\",\"https:\/\/x.com\/wp_rocket\",\"https:\/\/www.youtube.com\/channel\/UC1ozThXHd1IWIZ5wkshgp_Q\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Tips for Getting Great Support - WP Rocket","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/wp-rocket.me\/check-helpcenter-tips\/","og_locale":"en_US","og_type":"article","og_title":"Tips for Getting Great Support - WP Rocket","og_description":"Support is a collaborative process – we share the common goal of wanting to solve your problem! 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