{"id":319920,"date":"2015-02-11T23:51:28","date_gmt":"2015-02-11T22:51:28","guid":{"rendered":"https:\/\/wp-rocket.me\/blog\/?p=349"},"modified":"2019-07-29T09:53:02","modified_gmt":"2019-07-29T07:53:02","slug":"inside-wp-rocket-january-2015","status":"publish","type":"post","link":"https:\/\/wp-rocket.me\/blog\/inside-wp-rocket-january-2015\/","title":{"rendered":"Inside WP&nbsp;Rocket: January 2015"},"content":{"rendered":"<p>It&#8217;s time to\u00a0launch our series of\u00a0monthly business insight posts as part of\u00a0our <a title=\"Transparency matters!\" href=\"https:\/\/wp-rocket.me\/blog\/transparency-matters\/\">new transparency policy<\/a>.<\/p>\n<h2>Updates<\/h2>\n<p>In January we shipped 3 new versions including <a title=\"WP Rocket 2.4 \u201cExo\u201d Launches!\" href=\"https:\/\/wp-rocket.me\/blog\/wp-rocket-2-4-exo-launches\/\">a major update ( Exo -2.4)<\/a>. This new version adds the auto-update new feature which has some issues. We will publish an update shortly to fix it definitively.<\/p>\n<h2>Revenue<\/h2>\n<p>We had\u00a0a great month:<\/p>\n<ul>\n<li><strong>$39 373<\/strong> in revenue (<strong>+38 %<\/strong> comparing to December)<\/li>\n<li>\u00a0<strong>728<\/strong> orders (<strong>+41 %<\/strong>)<\/li>\n<li>\u00a0<strong>74<\/strong> renewal (<strong>+60 %<\/strong>)<\/li>\n<li><strong>559<\/strong> new customers (<strong>+32 %<\/strong>)<\/li>\n<li><strong>2604<\/strong> websites added (<strong>+13 %<\/strong>)<\/li>\n<\/ul>\n<h2>Support Tickets\/ Happiness Report<\/h2>\n<p>This month, <strong>399 support tickets<\/strong> (+48 %) have been created by our customers.<br \/>\nEven if we had a big increase of the number of tickets, we&#8217;ve improved our first response time <strong>from 4h 54m, to 3h 33m!<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-350\" src=\"https:\/\/wp-rocket.me\/wp-content\/uploads\/2\/response-time.png\" alt=\"response-time\" width=\"431\" height=\"303\" \/>&nbsp;<\/p>\n<p><strong>20 % of the tickets were answered in less than 15 minutes.<\/strong><\/p>\n<p>Our happiness score from the support has been very\u00a0good <strong>with a 95%<\/strong> (+4 compared to previous month).<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-351\" src=\"https:\/\/wp-rocket.me\/wp-content\/uploads\/2\/happiness-report-e1423648976899.png\" alt=\"happiness-report\" width=\"650\" height=\"298\" \/>&nbsp;<\/p>\n<p>We have an internal &#8216;happiness&#8217; competition each month. Jonathan won it this month <strong>with a score of 97.\u00a0Because he is a huge fan of soccer, he won <a href=\"http:\/\/www.amazon.fr\/Je-suis-footballeur-masqu%C3%A9-Anonyme\/dp\/2755617837\">a famous book about it<\/a>.<\/strong><\/p>\n<h2>People<\/h2>\n<p>We are now a team of 4 with <a title=\"A New Member of the Rocketeer Team \u2013 Lucy Beer\" href=\"https:\/\/wp-rocket.me\/blog\/new-member-rocketeer-team-lucy-beer\/\">the recent\u00a0arrival of Lucy<\/a>. We have hired another\u00a0person who will join us\u00a0in March to work on support, and 2 more guys are joining us in May.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This post launches our new series of monthly business insights behind the scenes of WP&nbsp;Rocket, in accordance with our new transparency policy. <\/p>\n","protected":false},"author":4,"featured_media":319058,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"kia_subtitle":"","footnotes":""},"categories":[62],"tags":[],"class_list":["post-319920","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inside-wp-rocket"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Inside WP Rocket: January 2015<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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