{"id":319927,"date":"2015-05-12T23:16:40","date_gmt":"2015-05-12T21:16:40","guid":{"rendered":"https:\/\/wp-rocket.me\/blog\/?p=436"},"modified":"2019-07-29T09:53:31","modified_gmt":"2019-07-29T07:53:31","slug":"inside-wp-rocket-april-2015","status":"publish","type":"post","link":"https:\/\/wp-rocket.me\/blog\/inside-wp-rocket-april-2015\/","title":{"rendered":"Inside WP&nbsp;Rocket: April 2015"},"content":{"rendered":"<p>This is our monthly report where we share our business insights as part of <a title=\"Transparency matters!\" href=\"https:\/\/wp-rocket.me\/blog\/transparency-matters\/\">our transparency policy<\/a>.<\/p>\n<h2>Updates<\/h2>\n<p>In April 2015, we shipped 10 new minor versions, including a security fix (low risk regarding <a href=\"https:\/\/en.wikipedia.org\/wiki\/DREAD:_Risk_assessment_model\">the dread score<\/a>). It was possible to trigger a <a href=\"https:\/\/en.wikipedia.org\/wiki\/File_inclusion_vulnerability\">Local File Inclusion<\/a> (LFI) only if you were using a deprecated PHP version (&lt;5.3.4) and a specific server configuration.<\/p>\n<p>This security fix was\u00a0discovered by Paulos Yibelo. <strong>We will soon publish \u00a0our\u00a0Vulnerability Reward Program.<\/strong><\/p>\n<h2>Revenue<\/h2>\n<p>We had a great month (like every month):<\/p>\n<ul>\n<li><strong>$45 737<\/strong> \u00a0in revenue (<strong>-0,3%<\/strong> comparing to March)<\/li>\n<li><strong>770<\/strong> orders (+<strong>1,2%<\/strong>)<\/li>\n<li><strong>62<\/strong> renewals (<strong>+6,9%<\/strong>)<\/li>\n<li><strong>586<\/strong> new customers (<strong>+10,8%<\/strong>)<\/li>\n<li><strong>3 277<\/strong> websites added (<strong>+9,4%<\/strong>)<\/li>\n<\/ul>\n<p>The revenue was\u00a0a little less compared to last month. Last month we offered all our customers 30% off on all license upgrades to celebrate the milestone of reaching 5000 customers.<\/p>\n<p>Generally <strong>we\u00a0experience an uptick in renewals after\u00a0a major update<\/strong>. However, this month we had an increase of almost 7%\u00a0in renewals, without a major update!<\/p>\n<p>&nbsp;<\/p>\n<h2>Support Tickets \/ Happiness Report<\/h2>\n<p>&nbsp;<\/p>\n<p>This month <strong>401 support tickets<\/strong> (-0,5%) were created by our customers.<\/p>\n<p>We are very happy about the number of tickets which are not increasing, even as we add more customers and websites. <strong>We&#8217;ve been working a lot on improving our documentation and WP Rocket itself \ud83d\ude42<\/strong><\/p>\n<p>We&#8217;re also\u00a0trying to make our documentation more visible. For example, we \u00a0send an email to our new customers giving them the link to our documentation site, plus we have a lot of links from within the plugin itself, in our settings section and in the admin menu bar.<\/p>\n<p>Every month we get more traffic on the documentation website, which is good for us!<\/p>\n<p><strong>You can see the traffic on this screenshot:<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-thumbnail wp-image-437\" src=\"https:\/\/wp-rocket.me\/wp-content\/uploads\/2\/analytics-documentation1-600x116.jpg\" alt=\"analytics-documentation\" width=\"600\" height=\"116\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Our first response time on tickets has \u00a0increased a little : <strong>from 1h27 to 1h59<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-442\" src=\"https:\/\/wp-rocket.me\/wp-content\/uploads\/2\/respond-time-april.jpg\" alt=\"respond-time-april\" width=\"499\" height=\"305\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Good job, we&#8217;ve improved our happiness score <strong>from 85 to 89<\/strong>!<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-441 size-thumbnail\" src=\"https:\/\/wp-rocket.me\/wp-content\/uploads\/2\/hapiness-april-800x331.jpg\" alt=\"hapiness-april\" width=\"800\" height=\"331\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Kudos to all the team. <strong><a title=\"A New Member of the Rocketeer Team \u2013 Marko Nikolic\" href=\"https:\/\/wp-rocket.me\/blog\/marko-nikolic\/\">Marko<\/a> was\u00a0the winner this month of our happiness score competition.<\/strong><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is our monthly report where we share our business insights as part of our transparency policy.<\/p>\n","protected":false},"author":4,"featured_media":319058,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"kia_subtitle":"","footnotes":""},"categories":[62],"tags":[],"class_list":["post-319927","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inside-wp-rocket"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Inside WP Rocket: April 2015<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wp-rocket.me\/blog\/inside-wp-rocket-april-2015\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Inside WP Rocket: April 2015\" \/>\n<meta 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